distracted.

Fact: vehicles cost money.

Fact: almost every vehicle has a known problem.

Fact: warranty covers everything when you buy the vehicle, and nothing when you need it

Fact: Ford vehicles should not be bought from Chrysler dealers

Fact: in order to get results, you have to show your frustration

Fact: being pregnant and toting around a >2 year old helps your cause

Yet to be determined: major vehicle companies care about customer satisfaction

---

We'll be minivan owners in the near future, methinks, by hook or by crook.

---

UPDATE:
We spent 5.5 hours in a dealership today bartering with a sales person and the general manager. We came back with a minivan.

Fact: you can't get something for nothing

Fact: you still ought not to buy Ford vehicles from Chrysler dealers

Fact: at the end of the day, true business people will thank you for being reasonable and not getting angry and irrational

Fact: warranties will always be hit and miss

Fact: major vehicle companies do in fact care about customer satisfaction